At MyRick Store, we want you to love your purchase. If you are not completely satisfied with your order, we are happy to assist you with returns and refunds. Please review our policy below.
1. Return Eligibility
We accept returns within 14 days of receiving your order if the item meets the following conditions:
✅ The item is unused, unworn, and unwashed.
✅ The item is in its original packaging with tags attached.
✅ The item is not a final sale, undergarment, or customized item (for hygiene and personalization reasons).
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact Us at [email protected] with your order number and reason for return.
- Our team will provide you with the return instructions and address.
- Pack your item securely and send it back within 7 days of receiving our confirmation.
- Once we receive and inspect your return, we will process your refund or exchange.
3. Refund Policy
- Approved refunds will be credited back to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
- If your return does not meet our conditions, we reserve the right to decline the refund.
4. Exchanges
- If you need a different size or color, please initiate a return and place a new order for the desired item.
- Exchanges are subject to stock availability.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email us at [email protected] with your order number and photos of the issue. We will resolve the problem as quickly as possible.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service to ensure we receive your return.
7. Contact Us
If you have any questions regarding our return and refund policy, feel free to contact us:
📧 Email: [email protected]
